We run the inbound side of your business — calls, forms, follow-up — and plug straight into the CRM, phone and scheduling tools you already use. There is no new system to learn and nothing to rip out.
Three ways inbound quietly leaks, and what the handled version looks like. These are concept examples built to show the flow, not real client data.
A call at 7pm goes to voicemail. By the time someone listens to it the next morning, the homeowner has already booked the company that picked up.
The form email lands in a shared inbox. Three people can see it and none of them owns it, so it sits until someone happens to look.
The quote goes out and never gets chased. Most of these close on the second or third touch, but nobody has time to keep a list of who never replied.
After a storm the phone does not stop, and most of those callers are ringing three companies in a row. Whoever answers and gets the estimate booked usually keeps the job.
No heat in January is an emergency at 9pm, not at 9am. The calls that come in after hours are the ones worth the most and the ones most likely to be lost.
Removals and storm cleanup arrive in bursts, and the quotes are big enough that one unchased follow-up is a real number. Insurance jobs need a paper trail too.
We map your inbound first and show you where leads are stalling, then quote the build as one fixed number. No hourly billing and no surprises once the work starts. Running and supporting it afterwards is a separate monthly, quoted the same way.
If the site itself is the thing losing you calls, we rebuild it: mobile-first, click-to-call, a quote form that actually feeds the system above.
Picks up the calls nobody gets to, takes the details, and hands them to the same routing as everything else.
Asks for the review automatically once the job closes out, so the good ones stop happening only by accident.
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Feedback from clients, and outcomes from the systems we've shipped, across intake, client handling, email operations, and custom platform builds.
Brayden rebuilt our website from scratch and built a chat assistant right into it that handles all our intake. It answers questions, captures the right info, and routes people who want to join straight to where they need to go, so nothing sits in an inbox waiting on us. Fast turnaround, easy to work with, and he handled all the technical side so I didn’t have to think about it. Highly recommend.
Working with Brayden has been a turning point for my business. He implemented a comprehensive automation suite for our lead intake and customer handling processes. Covering website, email, and phone systems that is effective and easy to operate. Our backend is now significantly more organized, allowing us to handle more volume without the added stress. Brayden understands the practical application of AI and is able to communicate each step thoroughly. The systems he built will undoubtedly continue to pay off as we scale.
Brayden’s Automations created a web-based app for our annual conference. This was our first time using an event app, so we were learning as we went and refining what we wanted the platform to do. Brayden built the app in a very short timeframe, was responsive to every request, walked us through the app and taught us how to use it, and allowed us to customize features as our needs changed. Anyone looking for a collaborative and customer-focused partner is in good hands with Brayden’s Automations.
Khadijah runs five businesses, with thousands of emails moving through their inboxes. We built an AI categorization system that classifies incoming mail across all five and delivers a single summary, so nothing has to be triaged message by message. It cut the manual sorting out of her day and took the stress out of holding five operations in her head at once.
Sillwork handles the inbound side of trade businesses: the calls, the form leads and the follow-up that decide whether a job gets booked or goes to whoever answered first. We connect to the CRM, phone and scheduling tools a company already runs rather than asking them to move onto ours. Founded by Brayden Jones in Glens Falls, New York, and we work straight with the owner.
No. That is the point. We connect to whatever you already run and work inside it. If you are on a CRM, your leads land there. If you are running on a phone and a notebook, we will tell you that honestly and start with something simple.
Most of them. If a tool has an API or can send and receive a webhook, and nearly all of them can, we can wire into it: CRMs, phone systems, scheduling, inboxes, spreadsheets, invoicing. Tell us what you use and we will tell you straight if something will not connect.
It gets flagged and sent to a person, not silently dropped. Anything incomplete or unusual goes to whoever you nominate, with the reason attached. Nothing disappears quietly, and you can see every one of those.
Usually two to four weeks. The first part is us watching how leads actually move through your business today. The part that needs you is short: one working session, then checking the rules we wrote down are right.
You get a fixed quote after the inbound audit, so you know the number before committing. It depends on how many ways leads reach you and how complicated the routing is. Running it afterwards is a separate monthly. The audit itself is free.
Yes, when the site is the thing losing the calls. It is an add-on rather than the main offer now, and plenty of clients take the inbound work without touching their site at all.
Tell us how leads reach you and what you are running them through today. We map where they stall and send back what the handled version looks like, using your tools, not ours. No charge and no obligation.
Have our assistant call you in about 30 seconds, or book a time and we'll walk through where your leads are going cold.
I'm the assistant for Sillwork. Ask me about inbound lead operations and how we connect to the tools you already use.
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