Case studies

What businesses got out of it.

Outcomes from businesses running the layer. Summaries of what changed, not marketing quotes.

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Outcomes

What changed once it was running.

Every call answered, including the ones after six

The phone stopped being a race. Calls that used to go to voicemail now get picked up, qualified and routed the same way the team would have done it in business hours.

Cory McArthur · Owner

The site started handling intake on its own

A rebuilt site with intake built in. Visitors get their questions answered, the right details get captured, and the lead lands in the CRM already sorted.

Matt Secor · Owner

One place to see what happened and why

Enquiries from phone, forms and messages all land in the same view, each with the reason behind how it was handled, instead of being spread across inboxes.

Khadijah Peek · Operations

These are summaries of client outcomes written by Sillwork, not direct quotes.

Common questions

Questions people ask before starting

What kind of businesses use Sillwork?

Businesses whose customers are consumers. Restaurants and hospitality, home and trade services, real estate, and personal services like salons, studios and clinics. The common thread is a real person waiting on the other end of an enquiry.

Do you work with healthcare?

No. We do not take on home healthcare or anything else handling protected health information.

How quickly does it go live?

Two to four weeks for most builds. The first stretch is learning how your business actually runs, then checking the rules we wrote down with you before anything goes live.

See it running on your own enquiries.

Tell us how customers reach you today. We map where enquiries stall and show you the handled version, inside the tools you already use.