Sillwork reads and writes in the background of your existing stack. Your team keeps the same logins. Nothing moves to a new system and nobody gets retrained.
The same checks a good office manager would run, every time, in seconds, day or night.
A call, a form, a text, a DM. Whatever channel the customer picked, it lands in one place.
The layer works out who it is, what they want, how urgent it is and who should own it.
Routed, written into the CRM, booked into the calendar, or followed up. Whatever your rules say.
One place showing what happened to every enquiry and the reason behind each decision.
It is a layer, not a system. Sillwork sits on top of the CRM, phone system and calendar you already run, reads and writes in the background, and leaves your team logging into the same tools they already know.
No. Replacing the system you already paid for is the thing we are built to avoid. If your tool has an API or accepts a webhook, and nearly all of them do, the layer works inside it.
You do. Every rule is written down in plain language, and you can change any of it. If you stopped working with us tomorrow the rules would still be yours and still make sense.
A fixed quote to build it, then a separate monthly to run it. Nothing is metered per call minute, per seat or per message.
A freelancer hands over a file and disappears. We stay on, watch what the layer does, and change it as the business changes. Businesses change, and a layer that was right in March is wrong by September if nobody is tuning it.
Tell us how customers reach you today. We map where enquiries stall and show you the handled version, inside the tools you already use.